COVERAGE THAT TRULY CARES
Because your devices matter,
we’ve designed protection that keeps
them safe and keeps you worry-free
With XCARE, all products purchased from Xcite will be up and running at all times due to the comprehensive and flexible protection plans including Free Delivery back to your home*.
XCARE packages:
Basic: Peace of mind for longer.
Extend compressor’s manufacturer warranty up to 5 years, simple and worry free.
Plus: Everything in basic plus extra protection for life’s little accidents.
Drops, spills, and more, covered for one full year of accidental warranty
Platinum: Our most complete plan.
Everything in Plus, in addition to special rates and even a free Xserices coupon**, For peace of mind, upgrade to Platinum and enjoy full coverage, including spills and fire.
*Free delivery for Mobile, Computers and small hold products
**Digital Products only (Mobiles and Computing)
Drops or Spills
If the product can’t be repaired, we’ll replace it if you accidentally damage it by dropping or spilling any liquid on it in the course of normal use.
Genuine Spare Parts Replacement
We'll replace your faulty parts with genuine spare parts.
Mechanical Failure
We’ll offer extended coverage on defects after the manufacturer’s warranty ends.
Convenient Claim Support
We’re here for you if something goes wrong.
International Warranty
The international warranty includes all manufacturing defects covered by the warranty's terms and conditions anywhere in the world.
Fire Protection
You'll have coverage if your device is damaged in a fire in Kuwait.
How can i repair my device?
You can visit the authorized service centers to submit
the device or call 1803535
Step 1
Visit an authorized
service center
Step 2
Bring your purchase
invoice, product, and ID.
Step 3
For accidental claims,
submit a police/fire report
Features
For extended warranty
Covered only in kuwait & under Extended warranty
Not covered under manufacturing warranty
For mobile and computers purchases only
(same model replacement)
(same model replacement)
* Depreciation rates for extended warranty: 1st year: 25%, 2nd year: 35%, 3rd year: 45%, 4th year: 55%, 5th year: 65%
Exclusions
XCARE Packages Terms*:
1. The accidental warranty under XCARE that is valid for one year as of the product purchase date shall not cover the following:
- The device repaired at unauthorized service centers.
- The damages resulting from intentional breakage.
- Multiple suspicious damages to the same or different sides of the product.
- Bending in the device body.
- Twofold or combined damages such as breakage and spillage of liquids at the same time and full submersion in liquids.
- Failures resulting from misuse, deliberate negligence, faulty settings, faulty installation and usage of unfitting accessories.
- Serial numbers were changed, tampered with or partially removed, or the label was removed.
- The accessories accompanying the product.
- Routine maintenance and cleaning.
- Damage of data/ equipment/ software due to a virus infection or the like.
How to Apply
- In the event of a defect or damage (refer to packages), the customer must take the product to the manufacturer's service center or an authorized service center with the original purchase invoice for the product.
-
In the event of a claim for fire, the following documents must be provided to the authorized service center:
- The Device is to be present and given to Xcite in any condition.
- Damages are covered only in the event of an external accidental fire.
- Copy of the purchase invoice in the customer's name.
- Copy of customer identification card.
- Copy of the fire department report signed and duly stamped.
- In the event of an international warranty claim, the customer shall contact the authorized service center in the country concerned, provided that the customer keeps the repair invoice and submits the compensation request upon his return to the Xcite service center.