Our goal is to offer you the best services & protection plans in the market. With X-care, all products purchased from X-cite will be up and running at all times due to the comprehensive and flexible protection plans.

*Rates for extended warranty: 1st year: 25%, 2nd year 35%, 3rd year: 45%, 4th year: 55%, 5th year: 65%

Exclusions:
X-CARE packages do not cover the following:

• Products repaired at an unauthorized service center
• Damage caused by intentional breakage
• Malfunctions caused by misuse, intentional negligence, improper settings, improper installation or use of incompatible accessories
• Products with changed, manipulated, or completely removed serial numbers
• Accessories included with the product are not covered
• Routine maintenance and cleaning are not included in the packages
• Personal data loss and software corruption are not covered

How to apply:

• In the event of a defect or damage (refer to packages), the customer must take the product to the manufacturer's service center or an authorized service center with the original purchase invoice for the product.
• In the event of a claim for theft or fire, the following documents must be provided to the authorized service center:
• Copy of the purchase invoice in the customer's name
• Copy of customer identification card
• Copy of the police report signed and duly stamped
• Copy of the confirmation report for the blocked SIM card issued by your service provider (if applicable)
• Copy of the non-traceability report issed by the police (if applicable)
• In the event of an international warranty claim, the customer shall contact the authorized service center in the country concerned, provided that the customer keeps the repair invoice and submits the compensation request upon his return to the authorized service center.

For inquires, please call our call center 1803535