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Lowest Price Guarantee

We will match any advertised price!

Terms & Conditions

1. Overview:

  • 1.1 The Lowest Price Guarantee policy is effective for purchases made at Xcite stores in Kuwait.
  • 1.2 Customers are eligible for a discount on new or pre-purchased products from Xcite stores if they provide proof of a lower market price from approved competitors in Kuwait within 24 hours from the date of purchase. Xcite stores will match the lower market price by returning the price difference in cash.

2. Discount Application:

  • 2.1 For pre-purchased items: If a customer pre-purchases an item from Xcite Stores and provides evidence of a lower price from an approved competitor within 24 hours, the showroom manager will initiate a return process and create a new invoice with the LPG discount applied. The price difference will be refunded to the customer.
  • 2.2 For new purchases: If a customer claims a lower price from an approved competitor while making a new purchase, the salesperson will create an order for the item. The showroom manager will apply the LPG discount, and the customer will pay the matched lower price.

3. Eligibility and Exclusions:

  • 3.1 Customers are not eligible for the discount under the following circumstances: Liquidation sales, out of stock, or advertised limited quantity items. Displayed and refurbished products without the original box. Special offers for online exclusives, sales to government institutions, companies, and authorities. Special bundle offers, free coupon items, pricing errors or price differences less than 0.9% due to rounding.

4. Limitations:

  • 4.1 Each customer can claim the benefit for a maximum of 1 unit of the same product per invoice. Splitting purchases to claim additional benefits is not allowed.
  • 4.2 No additional discounts or benefits will be provided over and above the Lowest Price Guarantee discount.
  • 4.3 The selling price will not be lower than the approved competitor's price after applying the LPG discount along with other discounts or benefits.
  • 4.4 The promotion is not applicable on bank-based promotions.

5. Changes to Policy:

  • 5.1 Xcite reserves the right to modify the Lowest Price Guarantee policy without prior notice.