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100% Buyer Protection
Genuine Products
We Guarantee you that all products sold at Xcite are Genuine products. We offer a 100% Return and Refund guarantee if you find a Counterfeit product!
14 day Return Policy
Changed your mind? It's perfectly fine. Purchased products can be returned within 14 days of purchase. (Products must be sealed, unused and in a perfectly saleable condition with all accessories)
Free and Easy returns
We'll take care of the returns process till we process your full refund. Yes, Free of Cost
Warranty Coverage
All Products sold are covered with Standard Manufacturer's and Agency Warranty. Add up to 5 years of X-cite Extended Warranty to protect your new love.
Three Easy Ways To Return A Product
1
Web Request
Click Here to fill in the Cancellation Contact form with your details. We would take it through from there to cancel, return and refund!
2
Return in Showrooms
Visit any of our 19 conveniently located showrooms with your Original Invoice and Product to return the product!
3
Schedule a Pickup
Call 1803535 to register your return and schedule a pickup. Please allow 3-5 days for pickup.
Frequently Asked Questions
What Can I Return?
You can return all Unopened (Sealed), Unused items within 14 days of purchase to receive a 100% refund. Choose any of the 3 ways above to register your case
See full Terms & Conditions
Are there any products excluded from the 14-Day return policy?
Yes. Virtual products such as iTunes Cards, Google Play Cards, PlayStation Cards, Gift Cards and others are excluded from the 14-Day return policy. For more information, please visit our Terms & Conditions
How Can I receive my Refund?
You can receive your refund via any of the below Modes :

Xcite Web Store Credit : Your refunded amount will be returned to you as an Xcite.com Store Credit which you can use for your future purchases at Xcite.com. This is the fastest method of refund as there are no Bank formalities and processes involved.

Refund to your Bank Account : Your amount would be refunded back to your Bank account. Though this might take a bit longer due to Banking processes and internal formalities.
How long will it take to get my refund?
Most Bank Refunds account take around 7-14 days for processing due to Internal and Bank related processes. Rest assured your money is Safe! Most Refunds into Xcite.com Web Store Credit account take around 3-5 days, but can happen earlier as well.
What if I receive a Damaged Item or Item does not match the one on the website?
Feel free to Return using any of the 3 ways mentioned above! We will verify the source of the damage and process the cancellation and refund. See full Terms & Conditions