Special Buying Services Offered by Xcite

Xcite takes online shopping in the GCC region and the whole Middle East to a whole new level. The experience offered by Xcite doesn’t stop at posting products and offers online on a well-curated platform, but it extends to reach special services for buyers offered nowhere else online in Kuwait, Saudi Arabia, or other GCC countries.

More Than 300 Brands

Xcite is a large chain multi-brand electronics store that has over 25 branches between Kuwait and Saudi offering more than 300 brands all assorted in one place. To help buyers and make shopping even better and easier, Xcite established an online platform showcasing all of its products. A large assortment of different products brought in one place, each product is featured along with a full description, a list of specs, images, and price.

It doesn’t stop here, Xcite has a set of buying services to facilitate buying through its website and meet the demands of all customers. We are going to list these facilities here in this article.

More brands in one place

A flexible return policy that is always on the buyer’s side

Xcite takes the buyers’ side in all its deeds and operations. It offers 100% genuine products with a guaranteed return and refund policy in case of counterfeit product. Also, the website has a 14-day return policy for any reason and a warranty coverage on all products extending for at least 5 years.

There are three easy ways to return any purchased product. It’s either you show up in any of our showrooms and return the item by yourself, make an online request through the website, or call our number to schedule a pickup. In this case, one of our agents will collect the item in a range of 3 to 5 days. It’s worth mentioning that refund process takes around 3 to 5 days.

Flexible return policy

Totally safe and secure online shopping

Xcite is a leading e-commerce online platform that is worth trusting, it pledges all users a safe and secure browsing experience to provide a worry-free shopping experience through its different pages.

The website utilises advanced security technology and it’s monitored on daily basis to make sure that all security standards are met. All personal details of users and buyers are in safe hands. The personal information is stored on secured servers owned by Xcite.

The website processes credit cards through many different local and international operators like KNET, Visa, and MasterCard.

Safe and secure shopping

Delivery and Installation Services

The website promises swift delivery options directly to the buyer’s home or workplace. All delivery services are free of charge. Xcite covers all areas around Kuwait, only enter your accurate address, and your purchases order will make it to your exact address on time.

Xcite delivery services are of top quality managed by skilled professionals who have been delivering items intact and on time for a long time.

Beside delivery services, the website installs a wide range of electronic products purchased from Xcite online platform. The installation services include TVs, sound systems, and major appliances like dishwashers, dryers, and air conditioning sets.

The delivery professionals are entrusted by Xcite to unpack the delivery packages, install them if needed, and test them before leaving to check it’s performance.

Delivery and installation

Monthly installments

Xcite’s mother company, Al Ghanim Industries, is a multi-billion conglomerate engaged in over 30 businesses in different sectors. For its retail brands, Al Ghanim offers an easy credit online payment system.

With the payment facilities available, Xcite users can schedule the payment of any item they need on a suitable installment plan with low-interest rate and low charge rate.

Monthly installments

Al Ghanim Easy Credit Program

Online installment payment is now available online through Al Ghanim Easy program that supports all Al Ghanim retail brands including Xcite. Joining the program is really easy, just pay visit any of Xcite showrooms to fill in the application form. The program offers easy and flexible monthly installments starting from KWD 5 per month in addition to long grace period extending to 6 months and instant approval with no delays.

To be eligible for joining Al Ghanim Easy Credit program you must be 21 years old or above, show salary certificate and civil ID if you are a Kuwaiti national or passport if expat. Employees under 21 are eligible to buy up to KD 1,000 while students can be up to KD 750.

Easy credit program

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