Terms & Conditions
- 1. Trade-In Discount: Xcite will offer a fixed discount of KD 20 on eligible new units as part of the Trade-In program, in exchange for the customer’s old unit.
- 2. New Unit Selection: Customers can select a new unit from the range of eligible products under the Trade-In offer and enjoy a KD 20 discount as mentioned above.
- 3. Handover of Old Unit: The customer agrees to hand over the old unit to Xcite upon request, ensuring there are no unnecessary delays.
- 4. Ownership Transfer: Upon delivery of the new AC unit, the ownership of the old unit will be officially transferred to Xcite.
- 5. Free Installation: Both the uninstallation of the old unit and the installation of the new unit will be provided free of charge, subject to the promotional Terms & Conditions*.
- 6. Delivery Location: The new AC unit will be delivered to the same location/address from which the old unit is being collected. Changes to the delivery address are not permitted under this offer.
- 7. Return Policy: Customers may return the newly purchased AC within 14 days from the date of delivery only in the case of a major quality issue. In such cases, the customer can purchase another unit online at a similar price, and the amount paid for the original unit will be refunded.
- 8. Finality of Trade-In: Once the trade-in is complete, the customer cannot request the return of the old unit, even if the order is later canceled. A refund will be processed after deducting KD 35 to cover dismantling and the cost of pipe kits. If no pipe kits were installed, the deduction will be KD 7 for dismantling and installation. Additional charges of KD 6 per meter will apply if extra piping was installed.